is a native cloud, omni-channel platform with standard and premium variations, and several options for additional integrated features.
The adoption of this intuitive platform, when coupled with Rtel’s Contact Center expertise, means it’s even simpler to take your contact center and collaboration portfolio to the cloud.
Cisco Webex Contact Center is a cloud based,Software as a Service (Saas) Contact Center platform,
and with that comes all the benefits cloud technology has to offer. Increased agility of the technology available, and the instant availability and reduced costs associated with the uptake of new, innovative features developed specifically for cloud.
The superior cloud technology of Cisco Webex Contact Center will not only improve contact center and agent performance, but also positively impact on the overall efficiency and profitability measures of an organization.
It will also have a direct improvement to customer experience through:
Whether you’re looking for a partner to extend your overall Cisco collaboration portfolio, or you’re a customer who would like us to engage with your Cisco partner, get in touch!