User Dashboard with historical KPIs and reports. Compatible with Cisco UCCe/x
Supervisor Dashboard that manages User access rights
User MIS Dashboard for saving and scheduling historical reports.
Presentation of real-time KPIs of cc operations. Compatible with Cisco UCCe/x
Access to historical KPIs and reports of contact centers. An innovative and modular application that helps managers monitor the performance of the contact center, identify possible bottlenecks and to best organize operations.
Presentation of real-time KPIs to visually aid agents with important info on call handling statistics and performance, alert for possible bottlenecks. Wallboards are available in various means including large screens, desktop monitors, tablets or smart phones for remote users.