Rtel World S.A. | MISTER CA Recording

MISTER CA Recording

Audio & Chat

Mister CA Recording

Application Family

MISTER CA Recording

Audio Call Recording for Cisco Collaboration Solutions and other PBXs. It uses a scalable architecture to ensure comprehensive redundancy, business continuity, investment protection and an attractive ROI. Through its web interface, there is a very easy and intuitive way to search and locate any call, find the most relevant ones, analyze and take action, and improve WFO process.

Export Audio Files
ALL Type of Calls

Enterprise Solution
SIP, SIPREC and sRTP network media recording
High Availability and Redundancy
Encrypted storage volumes and media files using AES 256 bit
Advanced Security features-PCI Compliant, Dodd Frank Regulation

Mister Call Recording makes VoIP-based call recording simple and cost-effective.
Its key features are:

It records all types of calls including video calls and conferences
It records calls at any location including remote offices and home based sites.
Options to record all or selective calls, random or scheduled recordings, portions of a call monitor live calls and on the spot recordings.
Moreover, there are options to end-to-end media encryption and data security, provide advanced privacy and access control tools, and to fully comply with Payment Industry Data Security Standard (PCI DSS).

Evaluation Forms
REAL TIME ANALYTICS

There is a library of evaluation forms to complement the Call Recording process. Employees can use it to record essential client information while evaluators to monitor, evaluate and train employees to improve customers’ experience.

Mister Call Recording combined with Mister Speech Analysis can provide real-time analytics. There are automated functions identifying calls that match qualitative criteria such as calls with silent portions, cross-talk or lasting longer than usual, alerting supervisors for monitoring, intervention and further actions.

MISTER CA Call Analytics

is a portfolio of value-added applications for IP based PBXs. It consists of Call Metrics (accounting-billing-cost control etc), audio call recording, Real-time and historical reporting apps for UCCe/x, and Campaign Manager for UCCe/x.

RTEL World

is a leading Information and Communication Technologies service provider and software developer in SE Europe. Hundreds of clients use its software applications to monitor their business operations and improve their workforce productivity. Moreover, they rely to a well-trained support team to guide them step-by-step to design, deploy and manage the MISTER CA solutions. Finally, RTEL World is committed to innovation, product enhancement and customer satisfaction.

MISTER CA Recording

Audio & Chat

Mister CA Recording

Application Family

MISTER CA Recording

Export Audio Files

ALL Type of Calls

Evaluation Forms

REAL TIME ANALYTICS

MISTER CA Call Analytics

RTEL World

ISO Certificates