MISTER CA Metrics

Call Analytics Reporting

Mister CA Metrics

Application Family

User Dashboard with historical KPIs and reports. Compatible with Cisco CUCM

Supervisor Dashboard that manages User access rights.

Administrator Dashboard with system configuration and Supervisor management

User MIS Dashboard for saving and scheduling historical reports.

Presentation of real-time KPIs of cc operations. Compatible with Cisco CUCM

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MISTER CA Metrics

The MISTER Call Analytics (CA) is an innovative, best-in-class Call Analytics and billing system for organizations that use CISCO IP Telephony.
It is compatible with Cisco Call Manager and Cisco Call Manager Express for all versions. Mister CA is scalable from 10 phones to thousands of phones, we already have many client’s references with 1.000 to 10.000 phones. It has a flexible and affordable pricing model with a very small add-on investment in comparison to the hardware infrastructure.
Mister CA is not just a simple Call Analytics application, but it optimizes the administration of organization’s telephony system, taking control of daily ICT tasks. It also reduces the telecom costs identifying best call routing options. Mister Call Analytics System is scalable from small to very complex, multi national-multi currency-multi carrier installations.

  • Active Directory Integration
  • Single password login
  • Automated process for updating info in CM from AD sources
  • AD/CM Integration uses JTAPI and AXL
  • Support for infinite Voice Gateways including SRSTs
  • Price lists per trunk/gateway/provider and/or type of call
  • Computes call costs using a four parallel method (actual, second provider, % increase on actual cost and % increase on second provider)
  • Web Interface, automated mail reports
  • Accounting of incoming and missed calls
  • Smart alerts for missed calls
  • Identification of ring time
  • Export results in commonly used formats (xls, pdf, csv, etc)
  • MS SQL Server Database
  • Automated email alerts and support
  • Multi-Currency
  • Multi-carrier analysis
  • Inactive, occasionally-used phones
  • Voice Quality Management reports using Erlang and MOS quality/K-Factor data calculations
  • Cost Centers support
  • Updated automatically from Active Directory
  • System Authorization and reports based on CC structure
  • Support of n-to-n organizational trees
  • Automated, scheduled billing support using a four-parallel cost model.
  • Support of mobile (cell) phones
  • Integration of Telecom CDRs/call reports
  • Complete MISTER CA functionality for mobiles
  • Integration of MISTER CA & MISTER CA Mobile for single communications costs per user

How MISTER CA differs

  • Instant comparison of actual and third party telecom providers’ cost per call using a four-parallel cost calculation procedure.
  • Smart missed called alert service that identifies and reports only the actual missed calls within a group.
  • Automated reporting process containing billing info per individual, group, site etc.
  • Smart integration with Call Manager and Active Directory providing seamless updates of info, functionality especially useful for organizations with frequent users mobility
  • Simple taskbar application that shows if internal phones are off hook/on hook.

Cisco ONE

Mister Call Accounting system fully supports and is compatible with Cisco ONE solution. Cisco Open Network Environment (ONE) is a comprehensive solution to help networks become more open, programmable, and application-aware. The broad capabilities of Cisco ONE help meet the needs of numerous market segments, including emerging concepts such as software-defined networking (SDN).

  • Support of Quota per user
  • Email / xml alerts when approaching quota thresholds
  • Automated change of user/phone profile on quota threshold conditions
  • Support of user authorization codes
  • Support of third party Directory Services
  • Transparent, centralized Click to Call (no need of software on users’ PC (usable on even tablets, smart phones, non-windows PCs)
  • Bubble for alerting of incoming calls
  • Integration with organization’s CRM/ERP/Intranets
  • Basic Hotel Services :
    • Multi-lingual Wake up calls
    • Interface with popular Front Office programs (MICROS Opera, Fidelio, Protel, etc)
    • Check-in, checkout, room change, guest name

    Advanced Hotel Services :

    • Room Services
    • Hotel Maintenance Module