MISTER CA Campaign Manager

Outbound Multichannel Campaigns

Mister CA Campaign Manager

Application Family

User Dashboard with historical KPIs and reports and Campaign Management tools. Compatible with Cisco UCCe/x.

Supervisor Dashboard that manages User access rights

Administrator Dashboard with system configuration and Supervisor management.

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MISTER CA Campaign Manager

A powerful application for contact centers to create and maintain outbound multichannel campaigns (strategies).
It supports in a blended way voice, sms and email campaigns. Finesse integration is done using MISTER CA CM gadget and there is support for ivr-based campaigns (predictive or progressive) and agent-based campaigns (direct preview).

Available API for two-way integration with CRMs and ERPs to automatic create campaigns and import customer records, as well as to interface back contact results and campaign status.

Advance IVR and Callback capabilities including callback of same agent (on UCCe platforms).

Support of campaign, departmental or global Do-Not-Call Lists with automatic insertion, updating and deletion of contact info.

Visual alerts based on thresholds, reports using individual and group KPIs

Consolidated view from many campaigns using available templates and content from internal and external sources. Assign Wallboards to groups or supervisors.

MISTER CA Call Analytics

is a portfolio of value-added applications for IP based PBXs. It consists of Call Metrics (accounting-billing-cost control etc), audio call recording, Real-time and historical reporting apps for UCCe/x, and Campaign Manager for UCCe/x.

RTEL World

is a leading Information and Communication Technologies service provider and software developer in SE Europe. Hundreds of clients use its software applications to monitor their business operations and improve their workforce productivity. Moreover, they rely to a well-trained support team to guide them step-by-step to design, deploy and manage the MISTER CA solutions. Finally, RTEL World is committed to innovation, product enhancement and customer satisfaction.