User Dashboard with historical KPIs and reports and Campaign Management tools. Compatible with Cisco UCCe/x.
Supervisor Dashboard that manages User access rights
Administrator Dashboard with system configuration and Supervisor management.
A powerful application for contact centers to create and maintain outbound multichannel campaigns (strategies).
It supports in a blended way voice, sms and email campaigns. Finesse integration is done using MISTER CA CM gadget and there is support for ivr-based campaigns (predictive or progressive) and agent-based campaigns (direct preview).
is a portfolio of value-added applications for IP based PBXs. It consists of Call Metrics (accounting-billing-cost control etc), audio call recording, Real-time and historical reporting apps for UCCe/x, and Campaign Manager for UCCe/x.
is a leading Information and Communication Technologies service provider and software developer in SE Europe. Hundreds of clients use its software applications to monitor their business operations and improve their workforce productivity. Moreover, they rely to a well-trained support team to guide them step-by-step to design, deploy and manage the MISTER CA solutions. Finally, RTEL World is committed to innovation, product enhancement and customer satisfaction.